Spend Management FAQs
Q: Can transactions be split across multiple Ottimate / QuickBooks locations?
A: Yes, they can also be split out across departments and GL codes.
Q: How long does it take for a card to be given out after it's requested?
A: Virtual cards are issued instantly. Physical cards take 5-7 business days to arrive in the mail.
Q: Do I get alerted if preloaded funds are running low or a payment doesn't go through?
A: We send out email notifications for both insufficient funds and when a payment fails. We also have a section that shows each failure and the reason why the card was declined.
Q: Can I create a card for a location, that's specific for petty cash expenses?
A: Yes, create location specific cards. create cards for specific people, specific uses. It can be customized to your workflow needs.
Q: When a card expires do I need to request a new card or can the expiration date be updated on it's own?
A: Changes can be made to cards even after cards have been created. You can change the expiration date, card limit, or add users at any time if you're an admin.
Q: If I think someone may have gotten the card number without me giving it to them can I cancel/pause a card?
A: Yes, Cards can be suspended (and reactivated) or closed at any time.
Q: In petty cash circumstances, How would a reimbursement work?
A: You can reimburse to a Ottimate card or bank account. We will be expanding this soon.
Q: What is the cash back %?
A: 0.5%
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