Frequently Asked Questions

What are the character limits for different fields on a check?
Print on Check Name - 40 characters Company - 40 characters Address 1 and Address 2 (Combined) - 50 characters
Wed, Mar 13, 2019 at 4:10 PM
I have multiple accounts with a vendor at a single restaurant. How can I pay them and include the account numbers?
We do not currently support this. If Plate IQ considers the vendors the same, it will send a single check payment to the vendor and include the invoice numb...
Wed, Mar 13, 2019 at 4:13 PM
How do payments appear on my bank statement?
ACH transactions appear on the bank statement as "Plate IQ". There will be one transaction on your statement per payment. Check transactions w...
Thu, May 18, 2023 at 10:41 AM
Positive Pay FAQ
What is Positive Pay? Positive pay is a fraud-prevention system offered by most commercial banks to companies to protect them against forged, altered, a...
Mon, Mar 21, 2022 at 4:36 PM