How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Why do some of my invoices show the GL dropdown while others don't?
Frequently Asked Questions
Is Plate IQ notified when I flag an invoice?
How do I check the user who uploaded an invoice?
How do I change the Location on the Invoice?
How do I get the Invoice Link?
How can I Verify an Invoice?
See all 12 articles
Uploading - Processing Invoices
How do I Upload Invoices?
How do I ensure my invoices were properly uploaded to Plate IQ?
Why is the number of invoices in the "Uploads" tab greater than the number of Invoices I uploaded?
Why are my invoices in "Uploads" queue displaying incorrect or missing information?
See all 13 articles
Needs Attention Invoices
Accounting - Missing Vendor Mapping
Invoice Total doesn't match Item Total
Missing Tax Information for Some Items
Mismatch between Invoice Tax Total and Line Item Tax
See all 16 articles
Invoice Line Items
Why do some of my SKUs start with "PIQ"?
Who can edit Items?
When editing items, what's the difference between "Always map to updated item" and "Replace Item only this time"?
Is the Plate IQ team notified when I flag an invoice?
How do I resolve a flag?
QuickBooks Export Failure Flags - General
QuickBooks Export Failure Flag - How to add and edit net terms
Previously Purchased Items
Why are Previously Purchased Items in the Invoice Details screen?
Why do some of my items show Previously Purchased Items when I first open the invoice, but not the others?
Line Item Highlights
Why do only some of my invoices show "Line Item Highlights" on the invoice image?
Ctuit Inventory Mapping